Refund policy

Return, Refund & Exchange Policy

Last Updated: 2026

At Pearliana, every piece is carefully selected to complement your personal style and bring a touch of subtle luxury to your everyday look.

We want you to love your Pearliana piece. If there is an issue with your order, we’re here to help.

1. Returns

We currently do not offer returns for change of mind, personal preference, or incorrect selection of a product.

However, if you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs/videos of the product
  • A short description of the issue
  • An unboxing video, where available

After verification, Pearliana may offer a replacement or another suitable resolution.

2. Exchange

For customers who would like the flexibility to exchange their jewellery, Pearliana offers an optional 1-Year Exchange Protection.

At the time of purchase, customers can choose to pay an additional ₹100 to activate this option.

With 1-Year Exchange Protection:

  • You can request an exchange within 1 year of your purchase.
  • The exchange must be for another Pearliana product of equal or higher value.
  • If the new product has a higher price, the price difference will be payable.
  • The original product must be returned in a reasonable condition.
  • The product should not show signs of intentional damage, misuse, or improper handling.
  • Shipping charges, if applicable, may be payable by the customer.
  • The ₹100 Exchange Protection fee is non-refundable and cannot be transferred to another order.

3. Products Not Eligible for Exchange

Exchange requests may not be accepted for products that have been:

  • Intentionally damaged
  • Modified or altered
  • Improperly handled or stored
  • Heavily scratched or broken due to misuse
  • Returned without the original product/accessories where applicable

Pearliana reserves the right to inspect the product before approving an exchange.

4. Refunds

Refunds are generally not available for change of mind or personal preference.

If Pearliana is unable to fulfil an order, or if an order is confirmed to have a manufacturing/fulfilment issue that cannot reasonably be resolved through replacement, a refund may be provided to the original payment method.

Refund timelines may vary depending on the payment method and financial institution.

5. Order Cancellation

Orders can only be cancelled before they have been dispatched. Once an order has been shipped, cancellation may no longer be possible.

6. How to Request an Exchange or Report an Issue

Please contact us through our official customer support channel with:

  • Order Number:
  • Name:
  • Reason for Request:
  • Photos/Videos:

Our team will review the request and guide you through the next steps.

7. Important Note

Pearliana carefully inspects products before dispatch. We encourage customers to record an unboxing video when receiving their order, especially for high-value purchases. This helps us verify any damage or discrepancy reported after delivery.

Pearliana reserves the right to approve or decline an exchange request based on the condition of the product and the circumstances of the request.